The Flagship Project — Financial Intelligence Unit

Mis-Selling of
Financial Instruments

CareQuest does not process claims. We source lost agreements, audit hidden commissions, reconstruct financial history, and build the evidence base that wins redress. This is intelligence-led claims work — not a form-filling service.

The CareQuest Difference
"Every claims company will find your agreement. We read what the bank wrote about you in documents it hoped you would never see. The DSAR is not the preliminary step — it is where the evidence lives."
CAREQUEST_INTELLIGENCE_FEED — LIVE
— System initialising...
£50bn
Estimated Redress Pool
40m+
Agreements Affected
9
Claim Sectors
30d
DSAR Legal Deadline
CareQuest's Case Management System
● ONLINE — Standalone CareQuest System
Access →
★ The Flagship Project

The Financial Instrument Cloud

Every major financial mis-selling scandal of the past four decades — covered by a single firm with direct insider expertise. CareQuest was founded because of these products. We understand them from the inside.

1988 – 201030+ Yrs Expertise

Mortgage Mis-Selling

Endowments, self-cert, Northern Rock 125%, LIBOR, Swiss Franc, interest-only, Paratus/GMAC, MPPI. CareQuest's founder was a mortgage broker from 1988–2000 — direct insider knowledge of how these products were sold and why they failed.

EndowmentSelf-CertLIBORCurrency
Mortgage Assessment →
2005 – 2012Criminal Fraud

LIBOR Manipulation

Barclays, RBS, HSBC, Lloyds systematically manipulated the London Interbank Offered Rate for trading profit. Mortgage and loan borrowers paid rates based on a fraudulent benchmark. Claims for the difference between manipulated and true market rate.

ResidentialCommercial
LIBOR Assessment →
All ErasHigh Demand · Low Competition

CIFAS Credit Marker Removal

CIFAS markers placed incorrectly or unfairly devastate credit scores. Most victims don't know they have one — they just face unexplained rejections. CareQuest requests the CIFAS SAR, identifies errors, and pursues formal removal.

SAR RequestFormal Dispute
CIFAS Intelligence →
2020 – 2021SME Specialist

Bounce Back Loan Redress

Lenders failed their duty of care on BBL affordability assessments. Businesses trapped in unaffordable debt from loans that should never have been issued. CareQuest coordinates the formal complaint and FOS escalation.

AffordabilityFOS Escalation
BBL Assessment →
2007 – PresentHigh Volume

GAP Insurance Mis-Selling

Guaranteed Asset Protection insurance was sold alongside vehicle finance at wildly inflated premiums with commissions never disclosed. Claim for return of premium plus statutory interest.

Return of PremiumCommission
GAP Assessment →

We Find Your
Agreement. You Provide
Only Your Reg.

Most people who have a valid PCP or HP claim no longer have their original paperwork. That is not where the evidence lives. We submit a formal DSAR which compels the lender to send everything — the agreement, the commission records, the internal notes, and the system logs. Documents you never knew existed.

1
You Enter Your VRM
Your vehicle registration (e.g. YT19 XMF) is the key. The DVLA links your VRM to your finance agreement via keeper records.
2
CareQuest Initiates a Lender Sweep
We send a GDPR Data Subject Access Request to the top 15 UK vehicle finance lenders, asking whether they hold any agreement relating to your VRM and name. They must respond within 30 days.
3
Agreement Located & Retrieved
The lender holding your agreement must disclose the full file — commission arrangements, rate-setting decisions, affordability records, and all internal notes.
4
Breach Analysis & Claim Built
Our Legal Claims OS analyses the disclosed documents, identifies DCA breaches, calculates the overcharge, and builds the formal complaint for submission.
Top 15 Lenders — Swept
15
Simultaneous DSAR requests sent to all major UK vehicle finance lenders

Legal Response Window
30 days
UK GDPR Article 15 — legally enforceable deadline from date of receipt

Documents Needed From You
None
We retrieve everything from the lender. A DSAR compels them to provide the full file — agreements, commission records, and internal notes — within 30 days.

Start VRM Agreement Finder

Free · No obligation · No paperwork needed · Response within 1 business day

CIFAS Credit
Marker Intelligence

CIFAS is the UK's fraud prevention database. A CIFAS marker can be placed on your credit file without your knowledge — often by a lender who suspects fraud. These markers are sometimes incorrect, unfair, or placed as a consequence of the lender's own mis-selling. The damage to your credit is immediate and severe.

⚠ What a CIFAS Marker Does
A CIFAS marker will cause automatic rejection by virtually every high street bank, mortgage lender, credit card provider, and employer that runs financial checks. Most victims never know the marker exists — they just face unexplained rejections for years. CareQuest identifies, challenges, and pursues removal of incorrect or unfair CIFAS markers.
Unexplained credit rejections
Multiple lenders declining applications with no clear reason
Bank account closure without notice
Bank closes your account citing "risk" — a CIFAS marker is often the cause
Finance applications declined despite good credit
Your credit report looks clean but applications still fail
Employer financial screening failure
Job offers withdrawn after financial background check

CIFAS Intelligence Request

✓ Request received. CareQuest will review your CIFAS status and contact you within 1 business day.

Free initial assessment · Strict confidence · Co. No. 17223044

Powered by
CareQuest's Own
Case Management OS

Every active CareQuest case is managed through the CareQuest's Case Management System — a purpose-built platform covering DSAR generation, AI breach identification, compensation calculations, complaint letter drafting, FOS narratives, and complete case management across all 9 claim sectors.

  • Every case gets a unique URL: portal-case-room.html (unique case reference)
  • Clients log in to see live case status, documents, and progress
  • AI breach analysis identifies regulatory violations in uploaded DSAR documents
  • Compensation schedules, FOS narratives, and complaint letters generated automatically
  • All 9 claim sectors: PCP, PPI, Mortgage, LIBOR, BBL, GAP, Currency, Endowment, CCA s.140A
Example Case URLs — Sent to Clients After Registration
CQM-2024-0001portal-signup.html
CQM-2024-0002CQM-2024-0002 (assigned at signup)
CQM-2024-0003CQM-2024-0003 (assigned at signup)
Each new client registered by CareQuest receives their unique case URL by email.
CAREQUEST_CASE_OS — ACTIVE · CareQuest Case Management System
CASE: CQM-2024-1089 · /cases/1
ClientSarah Mitchell
Claim TypePCP Commission — Black Horse
DSAR StatusResponse Received
Pages Analysed183
Breaches Found4 — 3 HIGH
Compensation Est.£3,200 – £8,400
StatusComplaint Drafting
CASE: CQM-2024-1090 · /cases/2
ClientJames Whitmore
Claim TypeEndowment Mortgage — Halifax
DSAR StatusAwaiting — 12 Days Left
StatusDSAR Sent
CASE: CQM-2024-1091 · /cases/3
ClientPatricia Okafor
Claim TypeCIFAS Marker Removal
StatusMarker Disputed — ICO Filed
Access CareQuest's Case Management System →

Nine Claim Sectors.
One Intelligence Unit.