CareQuest Management delivers qualified, experience-led paralegal and financial consultancy — giving individuals and businesses access to high-level expertise without the law-firm price tag.
Vehicle Finance, PPI, Mortgages, LIBOR, BBL, GAP Insurance — we coordinate the full claim process
We submit DSARs to your lender under UK GDPR Article 15 — free, fast, and legally enforceable
Contract drafting, legal research, HR support, litigant assistance, McKenzie Friend
Business planning, bookkeeping, budgeting, debt guidance, payroll support
Experience as Expertise —
Practical. Honest. Affordable.
CareQuest Management was founded on a simple principle: high-quality legal and financial guidance should not be out of reach. We operate as experienced consultants — not regulated solicitors or IFAs — delivering practical, cost-effective support precisely where it is needed.
Decades of real-world legal and financial practice. Not just qualifications — results.
We always tell you what we can and cannot do, and refer where regulated expertise is needed.
Solicitors, barristers, and finance brokers across every specialism — ready to receive your referral.
All services fall within clearly defined unregulated boundaries. Maximum expertise where warranted — complete transparency about where it is not. Professional indemnity cover throughout.
Professionally drafted contracts, agreements, and legal documents tailored to your situation — ready for direct use or solicitor review.
Thorough research into relevant law, regulations, and case precedent — presented clearly so you understand your position and options.
HR documentation, employment compliance, workplace policies, disciplinary procedures, and dispute preparation for employers and employees.
General financial guidance including personal budgeting, debt management strategy, and financial planning — without regulated product advice.
Strategic planning, bookkeeping, payroll support, and financial document preparation for SMEs and startups navigating growth.
Organising court documentation, preparing submissions, and accompanying you as a McKenzie Friend through the process.
CareQuest provides full administrative and claims-coordination support for mis-sold financial packages and instruments, personal injury, and related compensation claims. Services include DSAR submission, document collation, correspondence management, evidence organisation, rehabilitation liaison, and claim progression support covering Vehicle Finance (HP/PCP), PPI, Mortgages, LIBOR, BBL, GAP Insurance, CCA s.140A, and Personal Injury.
CareQuest Management acts solely as the claimant's administrative and correspondence contact. We do not hold ourselves out as solicitors or barristers, and we do not conduct litigation unless separately authorised and regulated to do so.
Start a Claim →We read what the bank wrote about you in documents it hoped you would never see. The agreement was never the evidence. What the bank recorded about your agreement is where every case is won.
A DSAR compels your lender to hand over everything — not just the agreement, but the internal notes, the system flags, the relationship manager's comments, the vulnerability assessments never made, the fees capitalised without your knowledge. That is where the evidence lives.
Other companies use the DSAR to find the agreement. CareQuest uses it to find the breach.
CareQuest was founded by a mortgage broker who worked in the industry from 1988 to 2000 — present during the decade when endowment mortgages, self-certification products, and sub-prime instruments were being created and sold. When we analyse one of those cases, we are not reading from a textbook.
No claims company formed in 2022 to chase PCP fees has this. Not one.
Endowments. Self-certified mortgages. LIBOR-linked products. Interest rate swaps. GMAC-RFC sub-prime lending. HSBC structured bonds. Bounce Back Loans. CIFAS markers. And yes, PCP and HP. Most claims companies have one template. CareQuest has a breach library of 90+ FCA rules across seven regulatory sourcebooks.
The cases that fall off everyone else's conveyor belt are the ones we were built for.
Most businesses calling themselves claims management companies receive a referral fee from the solicitors they recommend. They are lead generators. Your case is the product being passed down the line. CareQuest builds the case from DSAR through breach analysis through Notice of Breach through FOS preparation.
The question in every decision is whose interests are being served. Here, it is yours.
A Data Subject Access Request legally compels your lender to hand over your complete historic file — free of charge, within 30 days. For mis-sold finance claims, this is the evidence that wins cases.
Applications, agreements, commission records, call recordings, internal notes
Proof of undisclosed commission arrangements — the foundation of most claims
Failure to comply is a breach of data law. The ICO can take action against the lender
We know when to act — and we know when to refer. Our clients always find themselves in the right hands.
CareQuest maintains an extensive network of seasoned solicitors, barristers, finance packagers, and brokers spanning all areas of law and finance. Where your matter requires regulated expertise, we always refer you to the right professional — ensuring you receive the most appropriate support at every stage.
Tell us your situation — we'll tell you honestly whether we can help, or direct you to the right regulated professional. Free, no obligation.
Discuss Your MatterFrom first contact to final delivery — clear, agreed, and transparent at every step.
We discuss your situation honestly and assess how best to assist — without obligation.
We define the work, timeline, and fixed fees clearly. No surprises, no hidden costs.
Thorough research and careful preparation of your documents or strategic guidance.
We walk you through the work, answer every question, and hand over everything you need.
CareQuest Management operates as an unregulated consultancy. We are not solicitors, barristers, or FCA-authorised advisors. All services are confined to non-reserved legal activities and non-regulated financial guidance. We will always be clear about the boundaries of our services and will refer you to an appropriate regulated professional where required. Company No. 17223044 · Data Protection Reg. ZC149084.
CareQuest operates several specialist tools and portals. This guide explains exactly what each one does, when to use it, and how to get the most from it — in plain language.
What it is: The flagship command centre covering every claim sector CareQuest handles — vehicle finance, mortgages, CIFAS, and more.
When to use it: Start here if you're not sure which claim type applies to you, or want to see the full picture of what CareQuest offers.
Visit Intelligence Hub →What it is: A 7-step tool that locates your car finance agreement using only your vehicle registration — no documents required.
When to use it: If you ever had a car, van, or motorbike on PCP or HP finance between 2007–2021, even if paid off and paperwork lost.
Find My Agreement →What it is: A complete breakdown of every mortgage mis-selling scandal from 1988–2010, with a free assessment form.
When to use it: If you had an endowment, self-cert, Northern Rock, LIBOR-linked, or currency mortgage — even decades ago.
Check My Mortgage →What it is: Submit a formal Data Subject Access Request to any lender — free, and legally binding within 30 days.
When to use it: The very first step of almost every claim — retrieves the evidence needed without you having any paperwork.
Submit a DSAR →What it is: A searchable library of the exact FCA Handbook rules CareQuest uses to evidence every claim type.
When to use it: If you want to understand the regulatory basis behind your claim, or verify CareQuest's approach is properly evidenced.
Browse Breach Database →What it is: Documented regulatory fine histories for major UK lenders — including HSBC, Barclays, Lloyds, RBS, and Northern Rock.
When to use it: To understand your lender's documented history before starting a claim against them.
View Institution Files →What it is: CareQuest's own standalone case management account — create your login, get your case reference, and track progress.
When to use it: Once you've registered a claim. Returning clients sign in here to view live case status.
Sign Up / Sign In →What it is: Your live case dashboard — DSAR countdown, document vault, breach analysis, claim health score, and direct AI case analyst.
When to use it: Throughout your active claim — check progress, upload evidence, and ask questions any time.
Open Case Room →Whether you have a clear question or an unclear situation — reach out. All initial discussions are free and treated in complete confidence.
We will respond within 1 business day. All enquiries are treated in complete confidence.
Endowment mortgages, self-cert, Northern Rock Together, LIBOR, Swiss Franc, interest-only. These scandals are not old news — many claim windows are still open. CareQuest was founded because of them.
Fixed monthly retainer for SMEs and startups — contracts reviewed, HR policies drafted, compliance questions answered, bookkeeping support, financial guidance. Professional-grade support without the solicitor's hourly rate.